Account & Data Deletion
⚠️ Irreversible Action
Account deletion is permanent and irreversible. It will wipe your user profile, star progress, unlocked stages, leaderboard rankings, and ghost replay trajectories. These data cannot be recovered.
How to Delete Your Account and Data
You can delete your account and associated data using either of the two methods below:
Option A: Instant In-App Deletion (Recommended)
In the Neon Lines game, you can delete your account and data immediately with a single tap:
- Launch Neon Lines on your mobile device.
- In the main menu, tap the ⚙️ Settings icon (top right).
- Scroll to the bottom and tap the red "Delete Account & Data" button.
- Confirm the deletion in the confirmation dialog.
✓ Instant Deletion: Data is immediately purged from Firebase Auth, Cloud Firestore, and local device storage.
Option B: Web / Email Deletion Request
If you have uninstalled the app or cannot access your device, you can request administrative deletion:
- Send an email to: support@neon-lines.io
- Subject: Account Deletion Request - Neon Lines
- Include your registered Google/Apple email address or Player User ID (UID).
⏱️ Email requests are processed within 48–72 hours.
Which Data is Permanently Wiped?
| Data Type | Status After Deletion | Retention Period |
|---|---|---|
| User Profile (Firestore document) | Permanently erased | 0 days (immediate) |
| Authentication Record (Firebase Auth) | Permanently deleted from identity database | 0 days (immediate) |
| Game Progress, Unlocked Levels & Stars | Completely wiped | 0 days |
| Leaderboard Times & Speedrun Records | Removed from all leaderboards | 0 days |
| Ghost Replay Flight Trajectories | Deleted from cloud storage | 0 days |
| Local Device Cache & Storage | Wiped locally upon confirmation | Immediate in app |
Data Not Collected or Retained
Neon Lines does not store payment cards, banking credentials, phone numbers, contacts, photos, or exact GPS locations.
Need Help?
Need assistance? Reach out to our support team at: support@neon-lines.io